Refund policy

At CYC Engineering, we are dedicated to providing exceptional customer service. To ensure a hassle-free return or warranty claim process, please follow the guidelines below according to your purchase location.

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Return & Claim Procedures

For Purchases Made Through Online Resellers

Please contact the reseller directly where you made your purchase. They will likely require your original receipt and any relevant supporting materials, such as photos. Follow their instructions to complete your return or warranty claim.

For Purchases Made In-Store (Brick & Mortar)

If you bought your product from a physical retail location, please contact the store directly. You may need to provide your original receipt and any necessary documentation, such as photographs. Follow the store's process for returns or warranty claims.

For Purchases Made on CYC-Engineering.com

You have 30 days from the purchase date to initiate a return with CYC Engineering. To be eligible for a refund, products must be in new, unused, and resalable condition. Please note, products that have been installed are considered used and are ineligible for return.

If you are unsure whether you are ordering the correct product, we encourage you to contact our customer service team before placing or installing your order to avoid potential issues.

After 30 days, products are no longer eligible for return. For all returns, please contact CYC Engineering to request a Return Goods Authorization (RGA#). Returns received without an RGA# will not be accepted or refunded.

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Return Types

Standard Return / Incorrect Product Ordered

If you mistakenly ordered the wrong product, you are responsible for return shipping. We recommend purchasing return shipping insurance to protect your item. If the product is returned in new and resalable condition, we will issue a refund minus the original shipping cost and a 15% restocking fee.

If the product is damaged during return shipping, we will provide the necessary documentation for you to file a claim with the shipping carrier. We will hold the damaged product for 30 days while you resolve the claim. After that period, the product will be discarded if no claim is filed.

If you wish to exchange the product for the correct one, we will waive the 15% restocking fee, and CYC Engineering will cover the shipping cost for the replacement, provided it is of similar value.

For additional convenience, we offer return labels with insurance. If the product is damaged during return shipping using our label, we will guarantee your refund or credit. Contact our customer service team to request a return label and shipping quote.

Damaged Product

If your product arrives damaged, contact us immediately. After reviewing photos and supporting documentation, we will replace the damaged parts or the entire product at no charge. Based on our review, we may request that you either destroy or return the damaged product. If a return is necessary, we will provide a prepaid return shipping label at no cost to you.

Incorrect Product Shipped by CYC Engineering

If we mistakenly shipped the wrong product, please contact us with photos and supporting documentation. We will provide a prepaid return label, and once verified, we will promptly send the correct product at no additional charge.

Manufacturer Defects

If you receive a product with a manufacturer defect, notify us with photos and documentation. Upon review, we will send a replacement product free of charge. Based on the circumstances, we may ask you to return or dispose of the defective product. If a return is needed, we will provide a prepaid return label.

By streamlining our policy and making the process clear and straightforward, we aim to provide you with the best possible service. If you have any questions or need further assistance, don't hesitate to contact our customer support team.

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How to Return Products Purchased from CYC-Engineering.com

To begin the return process for purchases made on CYC-Engineering.com, please submit a return request by clicking the "Request Return" button below. We will review your request and notify you if your return is accepted. If approved, we will provide you with a Return Goods Authorization (RGA#).

Once you've obtained an RGA#, please follow these instructions for a successful return:

Clearly label your package with both the RGA# and your Purchase Order Number (PO#) (found in your Order Confirmation Email or Online Account Order Details).

Ship the product to the following address:

CYC Engineering
7150 West Roosevelt Street
Suite D-119
Phoenix, AZ 85043